Hi I moved houses and in The house, I came to the socket on the wall that connects Sky Q is not

[Pee1]

I moved houses in February 16, 2024, and the house I came to did not have a wifi socket, the other issue is the socket on the wall  that connects Sky Q does not work at all can anyone help, please thanks 

[Padam_Padam]

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@Pee1 wrote:

I moved houses in February 16, 2024, and the house I came to did not have a wifi socket, the other issue is the socket on the wall  that connects Sky Q does not work at all can anyone help, please thanks 

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What do you mean by a WiFi socket? Do you have broadband at your new house?

Also, what is the socket that connects Sky Q? Is your Sky Q system working? Is the box connected to a satellite dish? 

[TimmyBGood]

@Pee1 

Ideally you'd have booked a Home Move through Sky well before before relocating: that way they sort out the satellite signal and broadband connection.

Broadband doesn't follow an ISP router around the national network: it must be specifically provisioned by the ISP at the address.

Sky Q cannot work through a satellite dish previously used for Sky+ until the dish is modified.

Have you been without both services for four months?

[Pee1]

Yes I have been without both service for four months until now as we speak 

[PandJ2020]

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@Pee1 wrote:

Yes I have been without both service for four months until now as we speak 

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Did you ever tell Sky before you moved?  (Or even after)