Hi I have recently moved, I was told there was no satellite dish as it was a listed building so I ch

[Kevin6770]

Hi I have recently moved, I was told there was no satellite dish as it was a listed building so I changed my contract to sky stream but I have now found a dish and connected my sky q box and is working great so I want to return my unused stream kit can I get a refund of £39 please if i return it to you ?

[Laing1]

---

@Kevin6770 wrote:

Hi I have recently moved, I was told there was no satellite dish as it was a listed building so I changed my contract to sky stream but I have now found a dish and connected my sky q box and is working great so I want to return my unused stream kit can I get a refund of £39 please if i return it to you ?

---

@Kevin6770 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

[TimmyBGood]

@Kevin6770 

You will need to negotiate an exit from the Stream contract and a reversion to a Q subscription: just returning the Stream puck won't be a viable long term solution.

[Invisiblename]

@Kevin6770  You will also need to inform Sky that you have setup your Sky Q at your new address, as it will currently only be authorised for used at your previous address.