@rsdoidge1 wrote:
Hi I have been on holiday and whilst I was away there was a power cut. I have now lost all of my recordings on my SkyQ box. I have tried rebooting twice to no avail. Can you help?
Hi @rsdoidge1
Assume you have checked if anything is in the Recordings - Manage - Deleted section.
Normally a power cut will not wipe recordings.
You could try a reset Settings in the Q box hidden menu but not sure this will help if you have tried rebooting.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.
Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.
Resetting the settings will also reset:
Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.
