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Discussion topic: Hi, I had Sky Q installed on Friday + I am having trouble downloading programmes.

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scott1110
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Hi, I had Sky Q installed on Friday + I am having trouble downloading programmes.

ā€Ž28 Jul 2024 08:48 AM

When I try to download a programme I get a "Failed" message. I have had to watch The Jetty on BBC iplayer as I was unable to download it. I have the same issue even after changing the format. Unable to download Hightown on Alibi. Also why do I have to sign in every time a use Amazon PrimešŸ¤¬!?

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MightyQuinn
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This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Hi, I had Sky Q installed on Friday + I am having trouble downloading programmes.

ā€Ž28 Jul 2024 09:09 AM - last edited: ā€Ž28 Jul 2024 09:13 AM

Posted by a Superuser, not a Sky employee. Find out more

Hi @scott1110   What software version are you on Home -> Settings -> System info. As far as the failed downloads,  start by tidying up the failed downloads by deleting them from the deleted section. Then power reboot your broadband router,  followed by the Main Sky Q box.

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