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Discussion topic: Hi, I cannot connect Sky q to community fibre- I enter my password and it won’t connect

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This message was authored by Haley1 This message was authored by: Haley1

Hi, I cannot connect Sky q to community fibre- I enter my password and it won’t connect

Hi, I cannot connect Sky q to community fibre- I enter my password and it won’t connect
can someone help- it's infuriating 

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This message was authored by oldfella This message was authored by: oldfella

Re: Hi, I cannot connect Sky q to community fibre- I enter my password and it won’t connect

Posted by a Superuser, not a Sky employee. Find out more

@Haley1 wrote:

Hi, I cannot connect Sky q to community fibre- I enter my password and it won’t connect
can someone help- it's infuriating 


Hi @Haley1 

First reset your broadband router.

On 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router

As you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

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