Hi I bought a new tv and now none of my sky Q apps are working all keep coming up with error message

[PaulaandGavin]

All apps load but when i go to watch something all have play back errors or some form of error.. was working fine before the change of TV.

[GD1]

@PaulaandGavin  I can't see how buying a new TV can affect the apps on a seperate Sky Q box.  Have you tried rebooting the Sky Q box?

[PaulaandGavin]

Hi neither can I, but thats the only thing that has changed from them working to not working...

[oldfella]

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@PaulaandGavin wrote:

Hi neither can I, but thats the only thing that has changed from them working to not working...

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Hi @PaulaandGavin 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Chodley]

what output res is your box set to?

and what TV is it?