Help my sky mini box remote has been reset and it’s still not working

[KatieMac]

Hello I have reset my sky mini box using 7/9 and 1/3 and it's still not working 

[MightyQuinn]

Hi @KatieMac   New batteries?  Can you see the led light up when you press the "?" key. Have you power (unplugged) the mini box in case it is "frozen".

https://www.sky.com/help/articles/sky-q-remote-help

[KatieMac]

Hi @MightyQuinn 

thank you yes I've tried new batteries and resetting the box too! 

[MightyQuinn]

Hi @KatieMac   If you follow the link I have provided,  it will lead you to a free replacement remote request. 

[oldfella]

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@KatieMac wrote:

Hello I have reset my sky mini box using 7/9 and 1/3 and it's still not working 

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Hi @KatieMac 

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the mini box on
With the mini box on with green led try completly resetting your Bluetooth remote again.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.