Help hdmi resloution of sky not compatible

[Niki76]

We have bought a new TV. When on hdmi source it states resolution not compatible to external device and will not find sky. 

[MightyQuinn]

Hi @Niki76   Try resetting your Sky Q box to 1080i. Point your Sky Q remote at the box and key in the sequence Home 1 0 8 0 Home

[Niki76]

Tried this so many times it does nothing sadly. Just have hdmi not supported resolution not supported change external device resolution. @MightyQuinn 

[PandJ2020]

What is the TV?

Almost all new TV's should support any resolution the Sky box would throw at it.

[MightyQuinn]

Hi @Niki76   To rule out a problem with your new TV, if you still have the old one then connect it and set the resolution of the Sky Q box to it's lowest setting 576p.

[Niki76]

It's not the tv we took it back yesterday put new TV up and its doing the same. Had sky engineer put twice and of course it worked on the day. Its so frustrating. Its Samsung they struggled to help. @MightyQuinn 

[PandJ2020]

Try different HDMI lead?  Or different input.

[MightyQuinn · Accepted solution]

Hi @Niki76  Are you using the short HDMI lead that came with Sky Q box? If not what is the speed and length of your cable?

[PandJ2020]

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@MightyQuinn wrote:

Hi @PandJ2020   Are you using the short HDMI lead that came with Sky Q box? If not what is the speed and length of your cable?

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Not me - you mean @Niki76 😀

[MightyQuinn]

Sorry @PandJ2020 😢 

[Niki76]

Changed lead 3 times sky gave a new one to try. So should work. @

[Chodley]

What TV is it? (Samsung make a LOT of TVs)

Are you using a OneConnect box?

[Niki76]

• Crystal 8000 HD  tv

[Chodley]

Do you mean UHD?

Like the UE43BU8000? (43" version)

Doesn't seem to come with the OneConnect box so that can't be the problem.