Hello so am a sky holder and I have subscribed the app hate through sky but I can’t s em to be able

[Michelle127]

Hello so am a sky holder and I have subscribed an hays app with sky but can't access and finding it hard to understand the instructions can you help

[oldfella]

---

@Michelle127 wrote:

Hello so am a sky holder and I have subscribed an hays app with sky but can't access and finding it hard to understand the instructions can you help

---

Hi @Michelle127 

I assume you subscribed through Sky Marketplace .

See following help link.

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-hayu

[Michelle127]

Yes I did that

[oldfella]

---

@Michelle127 wrote:

Yes I did that

---

How far did you get @Michelle127 

and exactly what happened?