Hello neither of my sky mini boxes will show the Sky channels. My main box is working perfectly. I’

[TonyP07]

Hello neither of my sky mini boxes will show the Sky channels. My main box is working perfectly. I’ve turned off both an reset them. Rebooted my router and updated the software but still no joy

[oldfella]

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@TonyP07 wrote:

Hello neither of my sky mini boxes will show the Sky channels. My main box is working perfectly. I’ve turned off both an reset them. Rebooted my router and updated the software but still no joy

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Hi @TonyP07 

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.

[TonyP07]

Cheers, I'll give that a try. 

[TonyP07]

Still no joy. 

the mini box says no satellite signal but it doesn't get a direct feed from the dish does it?

[TonyP07]

Whoops, I haven't done the mini box reboot yet. 

[TonyP07]

Mini box reboot but no joy. 

[oldfella]

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@TonyP07 wrote:

Mini box reboot but no joy. 

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Hi @TonyP07 

Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

When the main box is back up and running reboot the minis again

[TonyP07]

Thanks for this, will give it a shot later. 

[TonyP07 · Accepted solution]

I've done the reset and now I can't get some Sky channels on my main Q box. I can get SkySp PL HD but not any other spots channels. Movies are fine. 

it's getting annoying now.