Hello, My Sky Q box is not working. It is coming up as a Viewing card not paired.

[Ravi]

I have tried to remove the card unplug it and start again but it is still not working.  

[oldfella]

---

@Ravi wrote:

I have tried to remove the card unplug it and start again but it is still not working.  

---

Hi @Ravi 

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

[Ravi]

Thank you, I tried doing that but it didn't work. But now it is working. Thank you