Hello I’ve been on the phone to you for 37 minutes tonight. My sky Q mini box kept losing connectio

[G+Smith2001]

I’ve been on the phone to Sky for 37 minutes tonight. My sky Q mini box kept losing connection every 5 mins or so last night. Having done all the reactivating, switching things off at the wall etc whilst on the phone to your staff it did switch on. However 5 mins after ending my call the same issue started all over again

Gill

[GD1]

@G+Smith2001  You're not talking to Sky Customer services via the forum, this is primarily a customer helps customer forum.

I would recommend calling Sky back as the issue isn't resolved.

[oldfella]

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@G+Smith2001 wrote:

I’ve been on the phone to Sky for 37 minutes tonight. My sky Q mini box kept losing connection every 5 mins or so last night. Having done all the reactivating, switching things off at the wall etc whilst on the phone to your staff it did switch on. However 5 mins after ending my call the same issue started all over again
Gill

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Hi @G+Smith2001 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

To connect your Mini

try a Network Reset on the mini.
Have you tried a  Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box