Hello - I have a Sky Q mini box which says it is connected to the main box but it’s showing ‘no sate

[Hiero12]

I've checked settings in both boxes but still won't work. Main room is ok but the Mini box has been playing up for a couple of weeks. It keeps losing its connection with the main one. I've not changed the positioning of the broadband router so any ideas out there please? 

[oldfella]

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@Hiero12 wrote:

I've checked settings in both boxes but still won't work. Main room is ok but the Mini box has been playing up for a couple of weeks. It keeps losing its connection with the main one. I've not changed the positioning of the broadband router so any ideas out there please? 

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Hi @Hiero12 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

[Hiero12]

Thank you, I tried that sequence but same problem. I think It may be faulty main Sky Q bix as it seems to be having other malfunctions like can't get it to switch off, seems to be running very hot too. 

[oldfella]

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@Hiero12 wrote:

Thank you, I tried that sequence but same problem. I think It may be faulty main Sky Q bix as it seems to be having other malfunctions like can't get it to switch off, seems to be running very hot too. 

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Hi @Hiero12 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.