Hayu app not working on sky q despite paying monthly for it

[thompson1]

I'm getting so frustrated with sky and all its silly things to help which are not helping me ..... I have a sky q box , pay monthly for hayu and it won't allow me to access it for 2 days now despite paying a monthly subscription can someone contact me me asap, as the logging have errors on and if I try to re subscribe it say I'm already a subscriber , fgs I'm sure this is an easy fix however it takes an overwhelming amount of time to contact yourselves to help me sort it out, a very unhappy diamond customer 

[Laing1 · Accepted solution]

---

@thompson1 wrote:

I'm getting so frustrated with sky and all its silly things to help which are not helping me ..... I have a sky q box , pay monthly for hayu and it won't allow me to access it for 2 days now despite paying a monthly subscription can someone contact me me asap, as the logging have errors on and if I try to re subscribe it say I'm already a subscriber , fgs I'm sure this is an easy fix however it takes an overwhelming amount of time to contact yourselves to help me sort it out, a very unhappy diamond customer 

---

@thompson1 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag