Having trouble with the mini box and remote I’ve turned it off and rebooted still not working someon

[Teena]

Having trouble with the mini box and remote I've turned it off more than once and rebooted still not working any suggestions?? Please and thanks

[Daniel0210]

@Teena 

Try rebooting your Broadband router first. Then when that's working again reboot the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button