0

Discussion topic: Having to reboot Sky Q box daily

Reply
This message was authored by JimboJimboJimbo This message was authored by: JimboJimboJimbo

Having to reboot Sky Q box daily

My Sky Q box is about 5 years old. I have an HDMI Extender that sends my UHD signal via a cat 7 ethernet cable from my Sky Q box HDMI port to a HDMI receiver into my UHD Samsung UE49NU7500 TV in my extension about 15 metres away. This has worked fine for last 4 years, but this last year the Sky Q box has been getting really hot and we now get a regular 'jumping' or 'stutter' in the sound/picture which is really annoying and continues unless we power off the Sky Q box and rebooted it. This is now happening pretty much every day. Has anyone else had a similar problem? I'm thinking of phoning Sky to ask for a new box. Another issue is that the box regularly loses the 2160p UHD picture resolution setting in Audio Visual which is also annoying.
Reply

All Replies

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Having to reboot Sky Q box daily

Posted by a Superuser, not a Sky employee. Find out more

@JimboJimboJimbo 

I'd suggest logging the problem and booking a swap out: don't mention the extender though because that will just complicate things.

Remember to retrieve the Viewing Card before handing the box over.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion