Haven’t received the pack for returning my equipment

[HIROKI0406]

Hi all,

I terminated my contract on 4th of May and I am waiting for return packing of my broadband equipments. However, I received the reminder from you to return my equipment. So could you please let me know the current status of your shipping?

Best regards,

[GD1]

@HIROKI0406   You can print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.

[PandJ2020]

Contractually it's your onus to return the equipment - regardless of whether return packing is received or not.

I'd recommend using your own packaging (as above) and keep the proof of posting (indefinitely).

[Daniel0210]

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@HIROKI0406 wrote: I terminated my contract on 4th of May and I am waiting for return packing of my broadband equipments. 

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@HIROKI0406 
Providing you’ve cancelled successfully Sky usually send out the returns packaging near the end of a cancellation period, [14 days for broadband ~ so near the 14th May], to the address that the account is registered at.