0

Discussion topic: Haven’t received the pack for returning my equipment

Reply
This message was authored by HIROKI0406 This message was authored by: HIROKI0406

Haven’t received the pack for returning my equipment

Hi all,

 

I terminated my contract on 4th of May and I am waiting for return packing of my broadband equipments. However, I received the reminder from you to return my equipment. So could you please let me know the current status of your shipping?

 

Best regards,

 

 

 

 

Reply

All Replies

This message was authored by GD1 This message was authored by: GD1

Re: Haven’t received the pack for returning my equipment

Posted by a Superuser, not a Sky employee. Find out more

@HIROKI0406   You can print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Haven’t received the pack for returning my equipment

Posted by a Superuser, not a Sky employee. Find out more

Contractually it's your onus to return the equipment - regardless of whether return packing is received or not.

 

I'd recommend using your own packaging (as above) and keep the proof of posting (indefinitely).

I am just another Sky customer and my views are my own
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Haven’t received the pack for returning my equipment

Posted by a Superuser, not a Sky employee. Find out more

@HIROKI0406 wrote:

 

I terminated my contract on 4th of May and I am waiting for return packing of my broadband equipments. 

@HIROKI0406 
Providing you’ve cancelled successfully Sky usually send out the returns packaging near the end of a cancellation period, [14 days for broadband ~ so near the 14th May], to the address that the account is registered at.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion