Discussion topic: Haven’t received the pack for returning my equipment
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Message posted on 10 May 2023 06:05 PM
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Haven’t received the pack for returning my equipment
Hi all,
I terminated my contract on 4th of May and I am waiting for return packing of my broadband equipments. However, I received the reminder from you to return my equipment. So could you please let me know the current status of your shipping?
Best regards,
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Message posted on 10 May 2023 06:08 PM
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Re: Haven’t received the pack for returning my equipment
@HIROKI0406 You can print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband
Remember to keep your proof of posting.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 10 May 2023 07:37 PM
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Re: Haven’t received the pack for returning my equipment
Contractually it's your onus to return the equipment - regardless of whether return packing is received or not.
I'd recommend using your own packaging (as above) and keep the proof of posting (indefinitely).
Message posted on 10 May 2023 07:43 PM
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Re: Haven’t received the pack for returning my equipment
@HIROKI0406 wrote:I terminated my contract on 4th of May and I am waiting for return packing of my broadband equipments.
@HIROKI0406
Providing you’ve cancelled successfully Sky usually send out the returns packaging near the end of a cancellation period, [14 days for broadband ~ so near the 14th May], to the address that the account is registered at.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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