Have wifi but no sky tv. Not even the sky screen and q box on amber

[Louise772]

I still have connection to wifi but no sky. Usually if it drops a signal I still have the sky screen but nothing. The box is on permanent amber. I have tried all the steps they recommend and nothing is working

[oldfella]

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@Louise772 wrote:

I still have connection to wifi but no sky. Usually if it drops a signal I still have the sky screen but nothing. The box is on permanent amber. I have tried all the steps they recommend and nothing is working

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Hi @Louise772 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[Louise772]

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@Louise772 wrote:

I still have connection to wifi but no sky. Usually if it drops a signal I still have the sky screen but nothing. The box is on permanent amber. I have tried all the steps they recommend and nothing is working

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Thanks for the info. I have tried what you said and now I have a green light on the box but a message saying you need satellite connection. So is this the dish or the telephone wire? Thanks 

[oldfella]

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@Louise772 wrote:

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@Louise772 wrote:

I still have connection to wifi but no sky. Usually if it drops a signal I still have the sky screen but nothing. The box is on permanent amber. I have tried all the steps they recommend and nothing is working

---

Thanks for the info. I have tried what you said and now I have a green light on the box but a message saying you need satellite connection. So is this the dish or the telephone wire? Thanks 

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Hi @Louise772 

Thats the Dish connection.

Work through the following link and if you cannot solve your issue it will lead to booking an Engineer.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

[Louise772]

Ok thanks