Have to keep signing in to discovery plus

[Laing1]

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@wearetheangrymob wrote:

same happening for me. having to sign into discovery on mini box  every time I start the app. Completely new behaviour for the app so something has changed.

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@wearetheangrymob perhaps Discovery have updated the app and introducede this problem it wouldn't be the first time they have updated the app and caused problems 

[Snarfang]

I have also been having the same problem. Everytime I use discovery plus, accept cookies  scan qr code log in. I left the app to check something on another app came back within 10 mins and had to accept cookies and sign in with QR code. Its very annoying 

[Lineman]

This is not a new issue. I posted originally about this problem in April 2023. It is still happening it is simply that Sky or Discovery choose not to do anything about it

[ADray]

Same here since Friday 19th July.  Called sky and did everything they told me and nothing changed.  They then said it was a problem and a lot of  there customers were experiencing the same thing  and sky will send me an email once sorted but to date I have had no email and I have to sign in everytime which is a ball ache!

[MrsChristie08]

Why on earth should I reset when it's clearly a Sky / Discovery+ problem 😂 I'm not risking breaking links or losing recordings.

[Darshan]

@Snarfang 

I have been having this issue too,  however I've only noticed it since the Crowd Strike fiasco & it seems that all is not well. I think both WBD & Sky need to check things & do more than just reboot .

[NoorElsa_19]

It can be due to a bug, report it to the official site with your TV Model details and other things related to get it fixed. The help desk usually responds soon - Vist here :https://help.discoveryplus.com/hc/en-us/requests/new 

[Snarfang]

@Darshan Mine has been doing this like many other since before, seems its the sky-wbd lottery except we dont win anything. Instead we have to spend more time trying to log in 😞 

[ADray]

Its annoying.   Are they addressing the issue do you know?

[Darshan]

@ADray 

Well I've found out that my main 2TB sky Q box is working fine as are all the apps I use from the app rail. 

So that leaves the mini box & I unplugged it for over 10 minutes & have fired back up & it's gone through all the usual blank screens to be ready for start up & even that worked great.

However same issue with mini box so I'm going to give Sky a call now & hopefully I will have an update later.

Darshan.

[ADray]

good luck and keep me updated please

[Steve9004]

Why do i have to log into Discovery every time want to watch it? This never used to be the case. 

[Daniel0210]

@Steve9004 

I've moved your post into a thread already discussing this. 

[Darshan]

@ADray 

Hi just got off the phone to a customer services gentleman & told him the issue.

He told me that it has already been reported & they have the relevant teams working on a solution.

So it looks like that we may all get a patch fixing the issue but no time line .

I hope this helps anyone else apart from us 2 suffering the same issue.

In short. Main Sky Q 2TB works fine no issues at all but it's my mini box where it is. I also checked all the other apps on the main box & all work fine but hopefully it's just the minibus & discovery + & the rest work great. 

Regards 

Darshan 

[ADray]

Yay, I am glad they are addressing the issue.

Fingers crossed for a prompt fix... driving me mad to keep signing in via QR.

Thank for keeping me updated.😊