Have not been able to connect mini box to main box since installed a week ago by engineer

[Cleo39]

Engineer started installation of sky q mini box after changing old HD box for new sky q box. Main box worked perfectly.  Sky q mini did not and he  had to call sky as it didn't start up and had error message mr104. After speaking to them  he said it could take from a couple  of hours to 24 for it to go through.  Status still showing an x next to  watch on sky mini box. Have switched of main box and plugged it out. Still no change.  Both boxes connected to network  but not to each other. Sky account shows multiroom but none showing  yet.

[Mr+Flibbles+86]

Hi there @Cleo39, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Chodley]

which ISP?

[Cleo39 · Accepted solution]

Sky operator have trouble shooted the issue and then discovered even though I was billed for multiform, not yet set up on their systems.