Have a new sky q box and it won’t let me click on the wi fi connection page. Please help

[angrypete]

New sky q box won't let me click on the Use a different wi fi connection screen. How do we fix this please?

[oldfella · Accepted solution]

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@angrypete wrote:

New sky q box won't let me click on the Use a different wi fi connection screen. How do we fix this please?

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Hi @angrypete 

Reset your Q box remote by pressing  and holding 7 & 9 together on the remote until it’s led flashes four times. 
This will set it to infrared which will work all Q boxes.   However the remote must be pointed directly at the Q box.

Switch your Q box back on and you then you should be able to get past the setup issues.

Once you get the Q box working make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[angrypete]

Thank you this has done the trick.