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Discussion topic: Hard drive on sky Q box not working, paying gor multi room and kot able to use upstairs

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Carole19621
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This message was authored by Carole19621 This message was authored by: Carole19621

Hard drive on sky Q box not working, paying gor multi room and kot able to use upstairs

‎16 Jan 2024 10:59 AM

Main sky Q box hard drive faulty so unable to access multi room upstairs 

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TimmyBGood
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Hard drive on sky Q box not working, paying gor multi room and kot able to use upstairs

‎16 Jan 2024 12:01 PM - last edited: ‎16 Jan 2024 12:01 PM

Posted by a Superuser, not a Sky employee. Find out more

@Carole19621 

 

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages 

 

Working through the processes here should end up with booking a hardware swap-out.

 

Remember to remove and retain the Viewing Card before handing the faulty box over on the doorstep.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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