Handset not working on my mini box

[Miles+Stephen+Han]

My mini box handset upstairs is not working properly 

[Daniel0210]

@Miles+Stephen+Han 

You need to explain what you can and can't do using the Sky mini box remote. If your Sky Q remote is definitely broken/faulty , if you follow this link it should allow you to do some troubleshooting and then send you to a form to request a replacement (this is not available for ROI customers).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It’s sometimes a bit quicker to purchase a new one from a retailer / main supermarket.

[Tom-W19]

Hi @Miles+Stephen+Han 

Thanks for using the Sky Community Forum today.

Sorry to hear about the remote, what seems to be the issue with it?

Let me know and we can help you further.