Had arranged to return minibox but have resubscribed to multi room

[LHMH]

Need help - we moved in Dec 2023 and in late summer 2025 I realised we were still paying for multi room even though the box was still packed up!

Cancelled multi room and was asked to return mini box by start December. I hadn't realised that not long after, my husband set up the tv on our bedroom and so I contacted Sky and re set up our multi room subscription however I'm still getting messages to return the equipment - what do I do?

[Daniel0210]

@LHMH 

If reminders continue or returns packaging arrives you may need to contact Sky again.

[oldfella]

---

@LHMH wrote:

Need help - we moved in Dec 2023 and in late summer 2025 I realised we were still paying for multi room even though the box was still packed up!

Cancelled multi room and was asked to return mini box by start December. I hadn't realised that not long after, my husband set up the tv on our bedroom and so I contacted Sky and re set up our multi room subscription however I'm still getting messages to return the equipment - what do I do?

---

Hi @LHMH 

You need to speak directly to Sky.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home