Had an engineer come today to fix my broadband but now my mini boxes won’t connect

[Simon196]

Hi , had an engineer come today to fix my broadband but now my mini boxes won't connect? 

[oldfella]

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@Simon196 wrote:

Hi , had an engineer come today to fix my broadband but now my mini boxes won't connect? 

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Hi @Simon196 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini. Start with the one nearest to your Q box.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. You can also use a mini if nearer and already connected.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[Simon196]

Hi , thanks I've tried that , it has been working fine up until today when he has been , he was fixing broadband so I have no idea why suddenly I've got this problem , worked before ? 

[Simon196]

I'm embarrassed to say I was pressing the wrong button , it's working now , thank you