Had a power cut, now sky q mini box does not work. Have turned on and off inc router, still not work

[Matt93]

Error code mr102, took out power cable and sky hdmi, also turned router off for a minute. 
the mini box powers up, says it is trying to join network then blue screen appears saying problem joining network- stating 3 questions to help "is this first time setting up" however, it is frozen on this screen, can't choose yes or no

[Greenfingers001]

Hi there @Matt93 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Matt93 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.