Discussion topic: Had Sky Q fitted yesterday and it worked when the engineer demo’d it. I am unable to get it working

This message was authored by: Alex011278 · ‎13 Oct 2023

It worked fine when demo'd by the engineer, and has worked a few times after turnjng back in since but i am not getting 'mode not supported' which i assume relates to the hdmi connection??

please help

This message was authored by: Alex011278 · ‎13 Oct 2023

Sorry meant to say "I am getting Mode not supported message and no signal all the time now.

Engineer back to complete the job please Sky

This message was authored by: MightyQuinn · ‎13 Oct 2023

Hi @Alex011278 Unless it a really old TV then I would try resetting it back to 1080i. Simply point your Sky Q remote at the Sky Q box and press the following keys in sequence Home 1 0 8 0 Home.

This message was authored by: MightyQuinn · ‎13 Oct 2023

@Alex011278 wrote:
Engineer back to complete the job please Sky

Hi @Alex011278 This is a community of customers, not Sky customer services.

This message was authored by: Alex011278 · ‎13 Oct 2023

Okay thanks - I'll give that try

Discussion topic: Had Sky Q fitted yesterday and it worked when the engineer demo’d it. I am unable to get it working

Had Sky Q fitted yesterday and it worked when the engineer demo’d it. I am unable to get it working

All Replies

Re: Had Sky Q fitted yesterday and it worked when the engineer demo’d it. I am unable to get it work

Re: Had Sky Q fitted yesterday and it worked when the engineer demo’d it. I am unable to get it work

Re: Had Sky Q fitted yesterday and it worked when the engineer demo’d it. I am unable to get it work

Re: Had Sky Q fitted yesterday and it worked when the engineer demo’d it. I am unable to get it work

Was this discussion not helpful?

Search Sky Community

Start a new discussion