HDM12 not working TV no picture

[Carollll]

My HDM12 is not working we have no TV picture at all no channels working 

[oldfella]

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@Carollll wrote:

My HDM12 is not working we have no TV picture at all no channels working 

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Hi @Carollll 

No message (such as No signal ) on your TV?

Is the Q box on with Green led and are you sure your Q box is connected to HDMI 2 on your TV set?

[Fieldgunner]

I have HDM12 showing but can't get anything else.

[Fieldgunner]

• HDM12 Is showing but I can't get any further

[MightyQuinn]

Hi @Fieldgunner   I don't believe that you answered the two questions. 1. Is the green light showing on the Sky Q box? 2. Is the Sky 2 box connected to HDMI2?