HBO app nightmare

[Paperboy]

Last night I took out a subscription to TNT Sports. This morning, with it swapping from Discovery to HBO Max. So I dutifully logged on the app, however, I must have clicked the wrong option at some stage, because although all the TV and films were there, it didn't recognise that I had a TNT Sports subscription, so I could not access any sports through the app. I then spent several hours on the phone/chat to Sky and HBO to try to sort this, but nobody seems to know the answer as to how to get the app linked properly to my Sky account. Does anyone have any ideas how I fix this problem?

[Justine+Hutton]

I have a tnt package through EE/BT. When activitaing the HBO sky app it links to that account and shows both packages in settings but only the TNT sports package is active. 

Is there a fix without changing the email address on the TNT package?

[Debla]

How do I input my date of birth? The numbers on my remote won't work in those three boxes. thanks

[PJP9]

My TNT sports sub (through Sky) isn't showing up in HBO Max 

[Debla]

I've entered my date of birth via the Sky app on my phone, but it's still not letting me into HBO Max. every time I go in to watch on my TV, it asks me to complete my profile but won't allow me to enter my date of birth so I can't go any further. please assist

[reckless]

Just realised that I can still watch it in uhd using the on demand.  However, GOT can now only be watched with ads whereas before I could watch it without.  This is not an improvement. 

[DaveDrizen]

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@PJP9 wrote:

My TNT sports sub (through Sky) isn't showing up in HBO Max 

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Did use the same email address that used in  discovery plus?

[Fireball+XL-5]

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@Mr+Ripley wrote:

  I find it a bit odd that on my Sky Q box, when I scroll down to the Apps section, I then have to scroll across 10 tiles before I see the one for HBO Max. You'd have thought Sky would make it the first tile available, especially today, launch day.

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Bizarrely I thought exactly the same. I thought it would have been promoted to the beginning of all the apps. It was so far along I got worried it wouldn't be there.

[Keith+Harris]

I have used the same email address but unable to get TNT through HBO MAX on streaming devices like i did on Discovery +.🤷‍♂️

[DaveDrizen]

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@Keith+Harris wrote:

I have used the same email address but unable to get TNT through HBO MAX on streaming devices like i did on Discovery +.🤷‍♂️

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And is the email address you used on discovery plus the same as your Sky id email address?

[PJP9]

Yes it does 

[Keith+Harris]

Yes it is.

[Pebbles1]

Hi 

I have activated HBO but its disappeared on Sky,saying its not available.

Any idea why ?

Thanks 

[chriswillats]

I am a little confused and somewhat currently pleasantly surprised. A few months ago I cancelled TNT Sports I had with Sky Q. No longer wanted to pay £30 a month. All good it ended.

Today I have activated HBO Max through Sky Q box and told it to use same address as Sky. In the HBO Max app in Settings>Subscription it says I have HBO Basic with Ads and TNT Sports. I clicked a live baseball game and works. 

So I get TNT Sports free now?

[mr.tickle]

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@Mark803 wrote:

Hi,

So do I have to pay £5 a month to watch shows that were free to watch previously?

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No.