Got text to return equipment but I’m in a contract ?

[Anne04]

Got a text this morning saying sky sending box to return equipment, but I'm In a contract and all bills paid up to date very confusing,

[Daniel0210]

@Anne04 

Did you cancel your subscription and then change your mind? 

[bob1234]

@Anne04Did you cancel your multiroom add on if so Sky will want the mini box back.

[Anne04]

No just renewed my contract , no changes 

[Laing1]

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@Anne04 wrote:

No just renewed my contract , no changes 

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@Anne04 I have escalated this to sky

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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Anne04.

[Addie15]

Update-We are closing this chat now as this matter has been resolved. If there is anything else we can help you with, please do not hesitate to reach out.