Got sky max but won’t let me watch discovery of witches keeps asking me to upgrade my package

[Aria]

Asking me to upgrade my package to watch discovery of witches when I have sky max already also can't login to discovery + on my iPhone keeps coming up page not available 

[jamesn123]

@Aria 

Sky Q or Sky +?

[Aria]

Sky Q is the system I am using 

[LGUser]

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@Aria wrote:

Asking me to upgrade my package to watch discovery of witches when I have sky max already also can't login to discovery + on my iPhone keeps coming up page not available 

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I've escalated your post via the community chat. This link explains how it work.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite/ blue chat bubble. When the bubble appears you have 48 hours to respond or it will be automatically closed.

If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox.

[Laing1]

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@Aria wrote:

Asking me to upgrade my package to watch discovery of witches when I have sky max already also can't login to discovery + on my iPhone keeps coming up page not available 

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@Aria is this to download or watch on live TV ?

are you a new customer recently ?

if you are trying to download then Sky signature comes with Boxsets.in SD as standard you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.

If it's live TV are you maybe trying to watch the HD version of the channel without the HD subscription

with the discovery + issue

Try the following

Follow the instructions you see onscreen when launching the Discovery+ app on your Q box

Select log in

You'll be taken to the screen with the activation code and a new URL link for Discovery which is https://auth.discoveryplus.com/gb/link you need to do this part on your mobile, tablet, laptop etc

Log on to your Discovery+ account

Enter the activation code - this will activate your Sky Q box/Sky Glass

[MightyQuinn]

Hi @Aria   I would guess that you don't have a Sky HD subscription and you are trying to watch in HD. If this is the case then try SD. Change your default download format to SD.

[Aria]

Thanks for all yours replies both problems now resolved 

[Laing1]

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@Aria wrote:

Thanks for all yours replies both problems now resolved 

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@Aria can you tell us what sorted it ?

[Aria]

l just changed the format to HD from UHD and it worked 

[Laing1]

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@Aria wrote:

l just changed the format to HD from UHD and it worked 

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@Aria strange as the default download format is HD and normally needs changing to SD but glad its working for you now