Got a new Sky Q mini box to go with our main box it it is not responding to the remote control?

[Thewilt]

New box not responded to remote

[nigea99]

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@Thewilt wrote:

New box not responded to remote

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hi @Thewilt 

Does the red led above the SKY Logo button light when you press the ?  key ?

If not perhaps try a different set of batteries

If it does then then may I suggest you try a reset of your remote:

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Then press 1 & 3 together to go through to pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote

[oldfella]

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@Thewilt wrote:

New box not responded to remote

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Hi @Thewilt 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Then try  completly resetting your remote