Got a new Sky Q mini box to go with our main box it it is not responding to the remote control?

[Thewilt]

New box not responded to remote

[nigea99]

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@Thewilt wrote:

New box not responded to remote

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hi @Thewilt 

Does the red led above the SKY Logo button light when you press the ?  key ?

If not perhaps try a different set of batteries

If it does then then may I suggest you try a reset of your remote:

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Then press 1 & 3 together to go through to pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote

[oldfella]

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@Thewilt wrote:

New box not responded to remote

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Hi @Thewilt 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Then try  completly resetting your remote

[Janegrant47]

Need a new mini SkyQ box as it is not responding to remote control- it's over heating 

[Laing1]

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@Janegrant47 wrote:

Need a new mini SkyQ box as it is not responding to remote control- it's over heating 

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@Janegrant47 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions 

then

rebooting the mini box