Got HD but only one tv can play Netflix?

[Monkeyboy44]

 

Hi all

somethings changed

main tv and sky q box Netflix fine

upstairs q mini box Netflix stopped

on HD package aren't we suppose to have two simultaneous Netflix?

below some screenshots 

thanks in advance

 

[Monkeyboy44]

 

 

[nigea99]

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@Monkeyboy44 wrote:

 

Hi all

somethings changed

main tv and sky q box Netflix fine

upstairs q mini box Netflix stopped

on HD package aren't we suppose to have two simultaneous Netflix?

below some screenshots 

thanks in advance

 

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hi @Monkeyboy44 

Have you made any significant changes today ?

As from today Netflix charges change for anyone who do make key subscription changes.

For anyone starting or making such changes there is a new separate Netflix boost to Standard add on rather than via the SKY HD add on

[Monkeyboy44]

Thanks for reply 

how do i check this, I log into my account it just says what Netflix i have I can't upgrade it 

ajouod this upgrade have been automatic?

[Monkeyboy44]

We've made no changes 

[nigea99]

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@Monkeyboy44 wrote:

Thanks for reply 

how do i check this, I log into my account it just says what Netflix i have I can't upgrade it 

ajouod this upgrade have been automatic?hi @

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 hi @Monkeyboy44 

If you haven't made any changes then you should still have Netflix Standard

I don't think the 'Boost to Netflix Standard'  is being applied automatically

this may be a red herring - what is the error you are getting ?

[Monkeyboy44]

Thanks

Upstairs my wife clicks the Netflix app icon within sky q and it just has a black screen with a red N and it doesn't load netflix 

[nigea99]

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@Monkeyboy44 wrote:

Thanks

Upstairs my wife clicks the Netflix app icon within sky q and it just has a black screen with a red N and it doesn't load netflix 

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hi @Monkeyboy44 

That doesn't sound like a subscription problem but just a box / access problem. 

Have you tried a full power down restart of both mini & main boxes ?

[Monkeyboy44]

thanks 

no I haven't , I'll try this tomorrow 

[Chodley]

You might need to do the shenanigans in the "netflix gets stuck on a spinning icon" thread.

best solution so far is accessing netflix on your phone or PC and going to "manage access and devices" and signing OUT the sky boxes. Then try again.