@Lisa19811 wrote:
Good evening I wondered if you could help me ? I’m wanting to download an episode of this but it says we have to press the red button to upgrade even though I’m selecting the standard definition option, we down load stuff all the time and for some reason we can do this ?! Please could you help
Hi @Lisa19811
As far as I can see @Lisa19811
you do not specify what you are trying to download.
Fiirst try changing your Download preference rathe than trying to select the SD version.
First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.
