@ANN-MARIE-PIPER
You'll need to log a fault with Sky and then wait for installer attendance, or commission (and pay for) repair by a local independent satellite contractor.
Given the nature of the issue, Sky could also choose to charge you.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
