Frequent short sound dropouts on both Sky Q and mini

[JRD88]

I am getting short but frequent sound drop-outs on Sky Q and Sky Q Mini, on multiple channels and both on live programs and recordings.

Just started in last few days. I did add a new WAP to my network some days before but have completely removed that in the meantime (along with the Sky Q Mini) and still have the same problem.

I have rebooted both boxes multiple times, and also done a 'Reset Settings' via the hidden Settings options.

Hardware:
- Sky Broadband Ultrafast Plus (FTTP) SR203 router (for 2+ years)
- Sky Q box and mini-box both wired directly to router

[Addie15]

Hi there, JRD88. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[JRD88]

After running through diagnostics on the support chat and ruling out the new WAP as the problem, a Sky engineer visit was booked. The engineer swapped out our Sky Q box and all now seems ok.

[emailthebert]

I aldo have this issue, it only seens to impact SkySpME UHD. When a program is briadcast in Dolby Digital is drops between this & normal every few seconds, when the program is non Dolby Digital, the sound drops every few seconds. Ruins watching sport on Sky Sp ME UHD.