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Discussion topic: Forgot to put account details when returning sky equipment

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This message was authored by Thawela This message was authored by: Thawela

Forgot to put account details when returning sky equipment

I recently returned my sky router, but forgot to put a note in the box with my account details. I received a message saying i havent returned the equipment. Is there a way of ractifting this?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Forgot to put account details when returning sky equipment

Posted by a Superuser, not a Sky employee. Find out more

@Thawela 
Have you kept your proof of posting?

It’s Unipart that deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Thawela
Topic Author
This message was authored by Thawela This message was authored by: Thawela

Re: Forgot to put account details when returning sky equipment

Thanks for this. Yea i have proof of postage as well as confirmation of delivery from Royal Mail

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Forgot to put account details when returning sky equipment

Posted by a Superuser, not a Sky employee. Find out more

@Thawela 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Forgot to put account details when returning sky equipment

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @Thawela.

Thanks
Tom
This message was authored by Addie15 This message was authored by: Addie15

Re: Forgot to put account details when returning sky equipment

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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