Firestick And Google Chromecast stop playing after a minute or so, and revert to Sky Q on screen

[9876456]

I have a Samsung TV QE43Q65T, with Sky Q 2TB box attached to HDMI1, and tried yesterday to connect a Firestick 4K, to it's non eARC remaining HDMI port, which I have taken off a newer Samsung TV in my home, with a Mini box attached to it. I has been working great on the newer TV. After a couple of minutes of the Firestick being on screen, it just stops, and Sky Q starts playing.  I tried a Google Chromecast 4K with Google TV and exact same issue.

By a process of elimination, I'm deducing it must be a TV HDMI issue, or somehow, Sky Q has dominance and it stops the streaming boxes. If I unplug the Sky Q HDMI lead from the TV, the streamers work fine.

I also have a Sonos Beam connected to the e-arc HDMI port on the TV.

Any clues as it's driving me bonkers?

Thanks in advance

Chris

[nigea99]

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@9876456 wrote:

I have a Samsung TV QE43Q65T, with Sky Q 2TB box attached to HDMI1, and tried yesterday to connect a Firestick 4K, to it's non eARC remaining HDMI port, which I have taken off a newer Samsung TV in my home, with a Mini box attached to it. I has been working great on the newer TV. After a couple of minutes of the Firestick being on screen, it just stops, and Sky Q starts playing.  I tried a Google Chromecast 4K with Google TV and exact same issue.

By a process of elimination, I'm deducing it must be a TV HDMI issue, or somehow, Sky Q has dominance and it stops the streaming boxes. If I unplug the Sky Q HDMI lead from the TV, the streamers work fine.

I also have a Sonos Beam connected to the e-arc HDMI port on the TV.

Any clues as it's driving me bonkers?

Thanks in advance

Chris

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hi @9876456 

Such interuptions are not a case of Dominance but likely due to soemthing causing SKY Q to send the signal to select it or the TV thinking it has.

One thing to check is that the neither the SKY Home button or SKY Logo buttons are sticking

When it switches to SKY Q does it go to the Home page or Recordings (the action from the above buttons) 

I would also suggest you double check the HDMI cable to make sure it is not making an iffy contact - maybe try a different cable .