Fed up with SkyQ "No Subscription" issue with On Demand content

[PeedOffUser]

I’m at the end of my rope with this... 

Ever since we were moved onto a new SkyQ box to support 3 Mini Boxes we've had persistent issues with on demand content refusing to play and displaying "No subscription". This is despite being subscribed to pretty much everything (the only things we don't have are the Kids channels). 

We've followed the online guide, the software is the latest version, the box is hardwired not WiFi connected, the internet connection is fine (FTTC >100Mbs). Sofar we are on our 4th box, 2nd viewing card and countless factory resets. The problem is never resolved, it might go away temporarily, but within days its back. This happens on the main box and the mini boxes, its not restricted to specific titles (it does it randomly). 

Sky "support" have been utterly useless and now you can't even call them (they removed the "call this number" from the end of the help guide)! Instead it directs you here...

So Sky, whats your excuse for providing such a shoddy product? It definitely isn't fit for purpose and I'm fed up paying you for such crappy service! 

[Laing1 · Accepted solution]

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@PeedOffUser wrote:

I’m at the end of my rope with this... 

Ever since we were moved onto a new SkyQ box to support 3 Mini Boxes we've had persistent issues with on demand content refusing to play and displaying "No subscription". This is despite being subscribed to pretty much everything (the only things we don't have are the Kids channels). 

We've followed the online guide, the software is the latest version, the box is hardwired not WiFi connected, the internet connection is fine (FTTC >100Mbs). Sofar we are on our 4th box, 2nd viewing card and countless factory resets. The problem is never resolved, it might go away temporarily, but within days its back. This happens on the main box and the mini boxes, its not restricted to specific titles (it does it randomly). 

Sky "support" have been utterly useless and now you can't even call them (they removed the "call this number" from the end of the help guide)! Instead it directs you here...

So Sky, whats your excuse for providing such a shoddy product? It definitely isn't fit for purpose and I'm fed up paying you for such crappy service! 

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@PeedOffUser You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag