Faulty SKY Q box and remote

[WillB1972]

Hello. My SKY Q box was recently swapped but the new one is faulty too. I need a replacement.

[oldfella]

---

@WillB1972 wrote:

Hello. My SKY Q box was recently swapped but the new one is faulty too. I need a replacement.

---

Hi @WillB1972 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[oj01]

---

@WillB1972 wrote:

Hello. My SKY Q box was recently swapped but the new one is faulty too. I need a replacement.

---

Is it the same fault? If so, maybe the box isn't the issue. 

[WillB1972]

Thank you - that's very helpful 👍