Failure of download - location check failed.

[Charlesholden]

I'm having an issue with downloads, message is Location Check Failed. I can see that others are having the same issue. I've checked my ip address and it showing my location correctly. Others have suggested calling my ISP, but surely this is a Sky issue now with the number of people having issues. Would be grateful for advice from a Sky employee. 

[Charlesholden]

If it helps ISP is Community Fibre. I just had an online chat with them and they have other customers with the same issue. 

[PandJ2020]

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@Charlesholden wrote:

Would be grateful for advice from a Sky employee. 

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You won't get that here.

[Alexander+Edwards]

I've had the same issue with the same ISP. This is driving me nuts especially given how much I spend on Sky per month!

Have you had any luck in resolving this issue?

thanks

[Charlesholden]

I spoke to them earlier today and then received an email from them asking me to do a ping/trace test. Nothing changed yet, will try them again tomorrow if needed. When I called them they said they are fully aware of the problem as they've had a few customers call them.l, so it's worth calling. 

[Alexander+Edwards]

I just called them up again and they fixed the problem for me by changing the IP address while I was on the phone. Some sort of temporary fix for a few months, but great news it's now resolved!

good luck for your issue too 👍

[Alexander+Edwards]

Called them as in called up the technical support team from Community Fibre

[Charlesholden]

Yes, normal customer support won't be able to help. 

[RachIron]

I'm also having that problem (and am with Community Fibre) but after reading that it's the IP address, I went into my Lynksys app and found a setting to release and renew IP address. All working again now. 

[shaunprawn]

Release and renew ip address has worked for me also 👍🏻

[KazzaGB]

Hi

Did you get this resolved with Community Fibre?

[Lioness17]

I am also a recent Community Fibre customer and having the same location failed check issue.  I tried the release and renew solution through the Linksys app but unfortunately it did not work for me.  

I called the CF Tech Support and have had to send screen shots of the https://whatismyipaddress.com/ and a screenshot of the TV with the error message on it.  I am now waiting for their response.

i will update if I get anywhere.

[Lioness17]

Just a quick update.

After the initial telephone call with CF Tech Support (who were extremely helpful) they called me back via video call and got the info they needed - an hour later they then called me back and asked me to check whether recordings were now working and they are!

,

so happy my family can now stop complaining to me about it haha

Thanks to all the previous posters here as really helped navigate this issue and hope this is helpful for any future CF/Sky Q customers that might experience this problem.