Failing to set up my sky box and TV. Saying you are now connected but cannot finish the set up

[Bibido]

Failing to connect my sky box and TV. It's saying I'm connected but I cannot finish the set up. 

[oldfella]

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@Bibido wrote:

Failing to connect my sky box and TV. It's saying I'm connected but I cannot finish the set up. 

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Exactly what are you doing when you get this message @Bibido ?

[Bibido]

Trying to click on continue but not responding 

[oldfella]

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@Bibido wrote:

Trying to click on continue but not responding 

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Hi @Bibido 

Sounds like the issue is with your Q remote control.

Try resetting your remote to infrared.  In this mode it will operate all Q boxes in line of sight.  
Press and hold 7 & 9 together on the remote until it's LED flashes four times.

Then make sure that you are pointing the remote directly at the Q box and see if you can continue.

If this works you will need to pair the remote with the Q box once it is working.

With the Q box on with green led try  make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.