0

Discussion topic: Failed Delivery of Broadband equipment

Reply
This message was authored by: Pob70

Failed Delivery of Broadband equipment

I live in a small block of flats. The postcode is specifically for these flats. I ordered sky stream and sky fibre. I received the first package (presumably stream) but the second delivery by royal mail failed because they tried to deliver it elsewhere. Having checked my account info it appears that sky have my correct postcode but the address is slightly incorrect (should be Court, not Road). I can find no way of amending my address online and despite hours of looking I can't find a telephone number to contact sky to correct this. I have had to cancel my install and now can't get another for 3 weeks. This is really frustrating. 

Reply

All Replies

This message was authored by: Daniel0210

Re: Failed Delivery of Broadband equipment

Posted by a Superuser, not a Sky employee. Find out more

@Pob70 
To call Sky dial 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Reply