Extremely slow downloads

[GGTTH1875]

Took out 500mbps Sky broadband yesterday and it all seems fine on other devices and speed tests are only pretty good. However on the Sky Q downloads it is extremely slow and took 20 mins to download a 4GB film which seems ridiculous. I'm thinking it's because it's connected to 2.4GHz instead of 5GHz. My understanding is that Sky Q boxes only connect via 5GHz if the ISP is Sky so I wasn't expecting any issues.

Grateful for any help that anyone can provide to sort this for me.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Glenn+London]

We also have this issue with a 550 mbs wireless Virgin connection, taking up to 20 minutes to download a film.   This is a real issue and we are considering cancelling the subscription as it is pointless waiting this long to watch a programme.