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This discussion topic has been answered Discussion topic: Experiencing bad audio halfway through the Mario movie

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This message was authored by: GD1

Message posted on ‎26 Dec 2023 10:24 AM - last edited: ‎26 Dec 2023 10:25 AM

Re: Super Mario Bros Soundtrack

Posted by a Superuser, not a Sky employee. Find out more

@Slashed1975  I have merged your post to this existing thread that is discussing the same issue in the Sky Q forum, a new thread isn't required.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Message posted on ‎26 Dec 2023 10:26 AM

Re: Experiencing bad audio halfway through the Mario movie

Posted by a Superuser, not a Sky employee. Find out more

@Slashed1975 

@Laing1 wrote:

i'd report this to viewer relations at  viewerR@sky.uk

 

 

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Message posted on ‎26 Dec 2023 10:12 PM

Re: Experiencing bad audio halfway through the Mario movie

26th dec 10 pm issue stll there

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Message posted on ‎26 Dec 2023 11:16 PM

Re: Experiencing bad audio halfway through the Mario movie

Yes.... soon as Mario and DK come out if the water after falling on rainbow road, the sound goes and just get a crackling sound

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Message posted on ‎27 Dec 2023 09:35 AM

Did anyone get a fix for the sound issue on Super Mario Bros on Sky Cinema?

In reference to the sound going off in Super Mario Bros 1hr in, tried deleting and re downloading, tried changing picture settings, resetting box, all the usual stuff, just wondering if anyone else had found a fix?
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Message posted on ‎27 Dec 2023 10:15 AM

Re: Experiencing bad audio halfway through the Mario movie

Same issue, I'm about to record it live now. The amount sky costs, its very clunky. 

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Message posted on ‎27 Dec 2023 10:19 AM

Re: Did anyone get a fix for the sound issue on Super Mario Bros on Sky Cinema?

Posted by a Superuser, not a Sky employee. Find out more
@Layley86 wrote:
In reference to the sound going off in Super Mario Bros 1hr in, tried deleting and re downloading, tried changing picture settings, resetting box, all the usual stuff, just wondering if anyone else had found a fix?

Not until Sky fix the source, no.

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎27 Dec 2023 11:41 AM

Re: Experiencing bad audio halfway through the Mario movie

Posted by a Sky employee

Hi everyone, and if you're new here welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. 

 

Thank you for letting us know you spotted an issue with the Mario movie, I did send this on to be looked at and we're working on getting this re-processed 🙂

Chloe-W22

Sky Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

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Message posted on ‎27 Dec 2023 01:29 PM

Re: Experiencing bad audio halfway through the Mario movie

Experiencing the same problem. Well worth £100 a month 🙄🙄🙄 always happens on our F1 downloads too!

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Message posted on ‎27 Dec 2023 01:41 PM

Re: Experiencing bad audio halfway through the Mario movie

Same issue for me watching the UHD version. 

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Message posted on ‎27 Dec 2023 07:40 PM

Re: Experiencing bad audio halfway through the Mario movie

Yes, we are having the same problem today, at 59 minutes into the movie all sound is lost no matter what I try! Very disappointed kids! 

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Message posted on ‎29 Dec 2023 01:14 PM

Re: Super Mario Bros Soundtrack

Yup - can confirm UHD HDR version works! Thanks for the info

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Message posted on ‎04 Jan 2024 08:16 PM

Re: Experiencing bad audio halfway through the Mario movie

I have No Sound At All from the beginning of the movie but Aufio works perfectly fine once I go back !!

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Message posted on ‎05 Jan 2024 09:30 AM

Re: Experiencing bad audio halfway through the Mario movie

Posted by a Sky employee

Hi all,

 

Just to confirm the audio issue halfway through the Mario Movie has been confirmed now to be resolved.  If users are experiencing this specific issue still on Sky Q, please try deleting the file from your recordings and your deleted section and redownloading.

 

Thanks,

Daniel
Community Moderator
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