Every time I switch on my sky q multi room box it runs a connection to the main box which is frustr,

[Richfife]

Every time I switch on my sky q multi room box it starts connecting to the main box which can take a few minutes, although it doesn't take long it gets frustrating, should it be doing this every single time? I'd have thought once it's connected it should stay connected? 

I've changed the setting on the main box to "always" for internet connection but it hasn't stopped it, both boxes are brand new and our internet speed in is ultra fast broadband at over 75gb

thanks for any advice

[nigea99]

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@Richfife wrote:

Every time I switch on my sky q multi room box it starts connecting to the main box which can take a few minutes, although it doesn't take long it gets frustrating, should it be doing this every single time? I'd have thought once it's connected it should stay connected? 

I've changed the setting on the main box to "always" for internet connection but it hasn't stopped it, both boxes are brand new and our internet speed in is ultra fast broadband at over 75gb

thanks for any advice

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hi @Richfife 

Are you leaving it in standby or switching off at the mains ?

If the latter it will always need to re-establish the connection

[oldfella]

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@Richfife wrote:

Every time I switch on my sky q multi room box it starts connecting to the main box which can take a few minutes, although it doesn't take long it gets frustrating, should it be doing this every single time? I'd have thought once it's connected it should stay connected? 

I've changed the setting on the main box to "always" for internet connection but it hasn't stopped it, both boxes are brand new and our internet speed in is ultra fast broadband at over 75gb

thanks for any advice

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Hi @Richfife 

Don't know what you mean when you say

I've changed the setting on the main box to "always" for internet connection.

Where is this setting?

You are not switching the mini off at the mains are you?

To refresh connection first try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[Richfife]

It stays in standby but when i press the in button it reconnects to the main box every time

[Richfife]

We live in a ground floor flat and the router is only about 20ft away from the multi room box, our phones connect fine