Every evening for the last week I lose my satellite signal and I have to reboot the whole system eve
Lose signal every night about 10. To get it working I have to go outside and touch the dish (as if I'm earthing it) come in, unplug everything and then watch something I've recorded previously- about 20 minutes later my signal comes back
Re: Every evening for the last week I lose my satellite signal and I have to reboot the whole system
Posted by a Superuser, not a Sky employee. Find out more
@Technophobe1957 Firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q It may then give you the opportunity to arrange an engineer to check the alignment of your dish.
A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Lose signal every night about 10. To get it working I have to go outside and touch the dish (as if I'm earthing it) come in, unplug everything and then watch something I've recorded previously- about 20 minutes later my signal comes back
Work through the following link and if you cannot solve your issue it will lead to booking a Engineer. Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company. https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
