Error DSU 508 on Sky Sports

[K855]

Since yesterday when we try to watch Sky Sports it says "you don't subscribe to this channel" and "you need to upgrade your package". Obviously we do subscribe to it and haven't changed the package. When I press the red button to "start your upgrade" it tells me I already subscribe and gives me error code DSU 508.

I've spent a full day googling and resetting--unplugging for 30 secs; unplugging all cables and removing the viewing card; forcing a software update--and nothing has changed. I tried to do a 'hidden menu' reset but the hidden menu remained hidden so that didn't work.

From browsing these forums it seems to be a fairly common issue but no resolution has been offered apart from escalating it to a private chat.

So can I escalate this to a private chat, please.

[Greenfingers001]

Hi there @K855 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[K855]

I never saw the chat bubble. 

we called Sky who took details and said they'd call back in a few hours. That didn't happen either.